Why aren't my PayPal payment transactions appearing?
Payment gateways
A parent paid with PayPal, but the payment is not in your transactions? Here is why, and how to fix it.
You will need PayPal connected to SleepPRO™. See How to integrate PayPal with SleepPRO™.
Check your IPN settings
Instant Payment Notifications tell SleepPRO™ when a PayPal payment succeeds or fails. Check they are set up in your PayPal account first.
Give it time
Even with IPN set up, PayPal can take up to 72 hours to confirm a payment. A delay is normal.
Resend the notification
Sometimes PayPal does not send the notification at all, even when your settings are right. The payment then does not show in SleepPRO™. To fix it and create the invoice, resend the notification for this payment from your PayPal account. PayPal's own help pages explain how to resend IPN messages.
The transaction and invoice then appear. For more help, contact PayPal support.