Having an issue with your order? How to resolve it without opening a dispute
Payments
Something not right with your SleepPRO™ order, subscription or payment? Reach out to us before opening a dispute with PayPal or your bank. A dispute can add days of delay, and we can usually sort it out much faster together.
I did not receive my access
The email may have gone to spam or promotions, or the email address may have had a typo. Check those folders first. Still nothing? Contact us at support@sleeppro.io with the email address you used to buy.
I was charged but received nothing
Your payment most likely went through, and a technical hiccup delayed the email, or you used a different email address. Send us:
- The email address you used.
- Your full name.
- The payment date.
- The product name.
- The last 4 digits of your card, or your PayPal transaction ID and PayPal email.
Contact us at support@sleeppro.io.
I want a refund
SleepPRO™ refund policy
I want to cancel my subscription
See How to cancel your SleepPRO™ subscription.
Other situations
SleepPRO™ is not what you expected: tell us. We may have a solution or alternative to suggest before you cancel.
Waiting for a refund: refunds can take 5 to 10 business days, depending on your bank or payment method. Past this time, contact us so we can look into it.
Cancelled but still charged: this can happen when a cancellation was not recorded properly or came after the renewal date. Send us the cancellation date, your email address and any proof of cancelling, and we will put it right.