How to refund your customer
Payments
Here is how to refund a parent's payment.
You will need at least one transaction.
Refunds depend on your payment provider. For example, you need enough funds in your payment provider balance.
- Go to Sales, then Transactions.
- Use the filters on the left to find the payment: the customer's email, the price plan, a date range, the customer type (company or individual) or country. Click Filter.
- Click the three dots next to the transaction, choose Refund and confirm.
An invoice with a negative amount appears once the refund is done. Send it to the parent as proof of the refund.
The country and customer type filters help you separate business and private sales, useful for your accounting and for e-invoicing rules such as Peppol.
Questions members ask
Can I refund part of a payment? No, partial refunds are not available.
Can I refund through my own bank account instead? Yes.
Will refunding through my bank and through SleepPRO™ refund twice? No.
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